Order Help
Problems with an order, delivery or order status?
Payment Help
Get help with payments, failed transactions and charges.
Refunds
Learn about refund requests and failed orders.
Frequently Asked Questions
Quick answers to common questions.
What is a Player ID?
Your Player ID is the unique identification
number associated with your game account.
Enter the correct Player ID when placing
an order so the top-up can be sent to the
intended account.
What happens if I enter the wrong Player ID?
Always verify your Player ID before completing
payment. If you enter an incorrect ID, contact
support as soon as possible with your order
details. Once an order has been successfully
processed, it may not be possible to reverse
or transfer the top-up.
My payment failed. What should I do?
First check whether the amount was actually
deducted from your bank or UPI account.
Do not make repeated payments immediately.
If money was deducted but your order was not
completed, contact support with your order
reference and payment details.
Money was deducted but my order is pending.
Please keep your payment confirmation and
order reference. Some transactions may require
additional processing time. If the order does
not update after a reasonable period, contact
our support team at
help.mediamom@gmail.com.
I paid, but the top-up has not arrived.
Check your order status first. If the payment
was successful but the top-up has not been
delivered, contact support with your order
ID, Player ID, payment reference and the
approximate payment time.
Which payment method can I use?
Available payment methods are displayed on
the checkout page. If UPI is shown as an
available method, you can use a supported
UPI application to complete the transaction.
How can I request a refund?
Refund eligibility depends on the order status
and the circumstances of the transaction.
Contact support with your order ID, payment
reference and a clear explanation of the issue.
Do not submit multiple duplicate refund
requests for the same transaction.
Can I cancel an already completed top-up?
Completed digital top-ups may not be reversible
once successfully delivered. If you believe
there is an error with your order, contact
support immediately so the transaction can
be reviewed.
How do I contact support?
You can contact Games Kharido support by email
at help.mediamom@gmail.com. Please include
your order ID and relevant payment information
so the support team can investigate your issue.
What information should I provide to support?
Include your order ID, Player ID, payment
reference, payment amount, approximate
transaction time and a short description of
the problem. Never send your UPI PIN, password,
OTP or other authentication credentials.
Security notice:
Games Kharido support will never need your UPI PIN,
bank password, card PIN, account password or OTP.
Never share these credentials with anyone.
Still need help?
If you couldn't find an answer above, contact our support team with your order information and we'll review your request.
help.mediamom@gmail.com