1. About the Service

Games Kharido provides digital gaming-related top-up and purchase services through its website. Available products, denominations, prices and payment methods are displayed on the website at the time of purchase.

Games Kharido operates as an independent third-party service. Unless expressly stated otherwise, Games Kharido is not affiliated with, endorsed by, sponsored by, or an official partner of any game publisher or game developer.

2. Eligibility

You must be legally permitted to use online purchasing services in your jurisdiction.

If you are under the applicable legal age in your jurisdiction, you should use the service only with the involvement and permission of a parent or legal guardian where required.

You are responsible for ensuring that your use of the service complies with all laws, regulations and applicable game rules.

3. Orders

When you place an order, you are responsible for reviewing all information before completing payment.

This includes:

• Player ID or account identifier.
• Selected product or denomination.
• Quantity.
• Payment amount.
• Selected payment method.

An order is considered submitted after the required information has been provided and the payment process has been initiated or completed, depending on the payment method used.

We may reject, cancel or place an order on hold where there is a reasonable concern involving payment failure, duplicate transactions, suspected fraud, incorrect information, technical errors, product availability or other circumstances that require verification.

4. Player ID and Account Information

You are solely responsible for entering the correct Player ID or other destination information required for delivery.

Games Kharido will not ask you for your game account password, OTP, UPI PIN, banking password or similar authentication credentials for a normal top-up order.

Never share these credentials with anyone claiming to represent customer support.

5. Pricing and Payments

Product prices are displayed on the website before you complete your purchase. Prices may change without prior notice, but a price already accepted for a successfully completed transaction will be handled according to the applicable order record.

Payments are processed through the payment methods made available at checkout. Games Kharido does not request or store your UPI PIN, card PIN, banking password or payment authentication credentials.

If a payment is deducted but the order does not complete, contact support and provide the relevant transaction information so the payment and order status can be checked.

6. Digital Delivery

Digital products are generally delivered to the Player ID or destination supplied during checkout. Delivery time can vary depending on the product, payment confirmation, technical processing and third-party systems.

A transaction may remain pending while payment or order information is being verified.

You should not make repeated payments for the same order while a transaction is still being processed.

7. Refunds and Cancellations

Refunds and cancellations are handled according to the applicable order status, payment status and nature of the digital product.

Before delivery

If an order has not been delivered and you believe there is a valid reason for cancellation or refund, contact support as soon as possible. We will review the transaction and determine the appropriate resolution.

After successful delivery

Digital products that have already been successfully delivered may not be reversible or refundable, particularly where the destination account has received the product.

Failed transactions

Where payment has been deducted but the order has failed or cannot be fulfilled, the transaction will be reviewed and an appropriate refund or resolution may be provided where applicable.

To request assistance, email help.mediamom@gmail.com with your order ID and payment reference.

8. Offers and Promotions

Promotional offers, bonus products, discounts and special prices may be subject to additional conditions displayed with the relevant offer.

Where an offer states that a bonus is available only to first-time purchasers, eligibility may be checked using relevant order information.

Promotional offers may have limited availability, expiry dates, product restrictions or other conditions stated at checkout.

9. Acceptable Use

You agree not to use the website or services for unlawful, fraudulent, abusive or deceptive activities.

You must not:

• Use stolen, unauthorized or fraudulent payment methods.
• Attempt to manipulate payment, order or refund systems.
• Submit intentionally false information.
• Attempt unauthorized access to the website, servers, accounts or administrative systems.
• Interfere with the operation or security of the website.
• Use the service in violation of applicable law or applicable game rules.

10. Intellectual Property

The Games Kharido name, original website design, original graphics and other original materials created for the service may be protected by applicable intellectual property laws.

Third-party names, trademarks, logos and product references remain the property of their respective owners.

Nothing on this website should be interpreted as granting you ownership or permission to use a third party's intellectual property beyond what is permitted by applicable law.

11. Website and Service Availability

We aim to keep the website and services available, but continuous or uninterrupted availability cannot be guaranteed.

The website or a particular service may temporarily become unavailable because of maintenance, technical problems, payment-provider issues, network problems, third-party service outages or other circumstances outside our reasonable control.

12. Liability

We will take reasonable steps to provide the services described on the website and to process orders accurately.

To the extent permitted by applicable law, we are not responsible for losses caused by information incorrectly entered by a customer, including an incorrect Player ID, unauthorized use of a customer's account, payment credentials shared by the customer, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

13. Suspension and Termination

We may restrict or suspend access to the website or a service where reasonably necessary to protect the service, investigate suspected fraud or abuse, comply with legal requirements, or address a violation of these Terms.

Where an order has already been paid, any applicable refund or resolution will be handled according to the order status and applicable law.

14. Privacy

Information collected through the website is handled according to our Privacy Policy.

We may process information necessary to operate orders, provide customer support, prevent fraud, process payments and comply with applicable legal obligations.

Please review our Privacy Policy for more information about data handling.

15. Customer Support

For order-related questions, payment issues, delivery problems or refund requests, contact:

Email: help.mediamom@gmail.com

When contacting support, provide your order ID, Player ID and relevant payment reference where applicable. Do not send passwords, OTPs, UPI PINs, card PINs or banking credentials.

16. Changes to These Terms

We may update these Terms when necessary to reflect changes to our services, operational practices, applicable requirements or website features.

The updated version will be published on this page with a revised "Last updated" date.

Your continued use of the website after an updated version becomes available constitutes acceptance of the updated Terms to the extent permitted by law.