1. Information We Collect

Depending on how you use the website, we may process information that is necessary to provide our services and operate the website.

Information you provide

• Player ID or other game-related identifier entered for an order.
• Order information and selected products.
• Payment reference or transaction information required to verify an order.
• Information you voluntarily provide when contacting customer support.

Automatically collected information

When you access the website, certain technical information may be automatically processed by the website, hosting provider, security systems, analytics services or other technical providers.

This may include information such as IP address, browser type, device type, operating system, referring page, approximate location derived from IP address, requested pages and basic diagnostic information.

2. Player ID Information

When you place a gaming top-up order, we may need your Player ID or another account identifier so that the requested digital product can be associated with the intended destination.

You are responsible for entering the correct information. We may retain order-related Player ID information as necessary to process orders, provide customer support, prevent fraud and maintain transaction records.

3. Payment Information

Payments may be processed through third-party payment providers. Depending on the payment method, the payment provider may collect and process information required to authorize and complete your transaction.

Games Kharido does not request your UPI PIN, card PIN, banking password, payment password or OTP for normal customer support or order processing.

We may receive limited transaction information such as payment status, transaction reference, amount, currency and order status so that we can confirm and reconcile your order.

4. How We Use Information

Information may be used for legitimate business and service purposes, including:

• Processing and managing orders.
• Delivering requested digital products.
• Confirming and reconciling payments.
• Responding to customer support requests.
• Investigating failed, duplicate or disputed transactions.
• Detecting and preventing fraud, abuse and unauthorized activity.
• Maintaining website security and reliability.
• Improving website functionality and user experience.
• Complying with applicable legal obligations.

5. Information Sharing

We do not sell your personal information simply for the purpose of selling personal data.

Information may be shared with service providers where reasonably necessary to operate the service. These providers may include:

• Payment processing providers.
• Hosting and infrastructure providers.
• Website security and anti-abuse providers.
• Technical service providers required to operate the website.
• Customer support or communication providers, where applicable.

Information may also be disclosed where reasonably necessary to comply with applicable law, legal process, regulatory requirements, protect rights and safety, investigate fraud, or respond to legitimate requests from authorities.

6. Cookies and Similar Technologies

The website may use cookies, local storage or similar technologies to provide essential functionality, maintain preferences, improve security and understand how the website is used.

Some third-party services integrated into the website may also use cookies or similar technologies according to their own privacy policies.

You can control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration or disclosure.

However, no internet transmission, website, database or electronic storage system can be guaranteed to be completely secure.

You are also responsible for keeping your own accounts, devices and authentication information secure.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including order processing, customer support, transaction records, fraud prevention, dispute resolution and compliance with applicable legal obligations.

Retention periods may differ depending on the type of information and the reason it was collected.

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal and operational requirements.

9. Your Privacy Choices

Depending on applicable law, you may have rights concerning personal information processed by us. These may include requesting access to information, requesting correction of inaccurate information, requesting deletion where legally applicable, or asking questions about how information is handled.

Requests can be submitted to:

help.mediamom@gmail.com

We may need to verify the identity of the person making a request before providing information or taking action.

10. Children's Privacy

Our services are not intentionally designed to collect personal information from children for purposes unrelated to providing the requested service.

Where applicable law requires parental or guardian involvement for minors to use online purchasing services, such requirements should be followed.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, contact us at help.mediamom@gmail.com.

11. Third-Party Services

The website may contain links to or integrations with third-party websites and services, including payment providers, communication platforms and other external services.

Third-party services operate under their own terms and privacy policies. We are not responsible for the privacy practices of third-party websites or services that we do not control.

You should review the applicable privacy policy of a third-party service before providing information directly to that service.

12. International Processing

Some technical or payment service providers used by the website may process information from locations outside your state or country.

Where information is processed outside your jurisdiction, applicable service providers may be subject to the laws and security requirements of those locations.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, operational practices or applicable legal requirements.

When changes are made, the updated version will be published on this page and the "Last updated" date will be revised.

We encourage you to review this page periodically for the latest information about our privacy practices.

14. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or believe your information has been handled incorrectly, contact us using the details below.

Games Kharido

Email: help.mediamom@gmail.com

Please include enough information for us to understand your request. Do not include passwords, OTPs, UPI PINs, card PINs or other authentication credentials in your email.